Returns Policy.
Returns are accepted within 28 days from the date of purchase. To be eligible for a return, the product must be in a sellable condition. This includes being unworn, with all original packaging and tags intact. Please note that we do not offer exchanges. Once the return is received and inspected, a refund will be processed to the original payment method.
If you have any further questions regarding our returns policy, feel free to contact our customer service team.
The full refund process can take up to 15 business days
FAQ’s
Order Process.
Tracking;
You can track your order using the tracking number provided to you at the time of purchase. Simply enter this number on our website's order tracking section to view the status of your shipment. This will allow you to keep an eye on your order as it makes its way to you.
Cancel an order;
To cancel your order, please contact us at info@bridge-eyewear.com as soon as possible. If your order has already been shipped, you will need to return the item instead of cancelling. Please ensure that the item is in its original condition and packaging to facilitate a smooth return process.
To make any changes to your order;
You can make changes to your order by contacting info@bridge-eyewear.com as soon as possible. Please note that once the item has been shipped, we are no longer responsible for any adjustments, and you will need to contact the courier directly for any issues.
Insurance;
Each order placed with Bridge Eyewear is fully covered by insurance from the moment it is processed until it reaches your doorstep. This commitment ensures that your purchase is protected against any unforeseen circumstances during transit, giving you peace of mind as you await your eyewear delivery. Your satisfaction and security are our priorities.
International Shipping Locations;
We are pleased to inform you that we ship to any EU country. For orders outside the EU, please refer to our shipping list during the payment process to confirm if we can ship to your specific country.
Payments.
Payment methods;
Bridge Eyewear accepts a variety of payment methods for your convenience. We accept Visa, Mastercard, PayPal, American Express, Maestro, Apple Pay, and Clearpay. If you wish to use an alternative payment method, please contact us at info@bridge-eyewear.com for assistance.
Payment Declined?;
If your card payment is declined, this may be due to your bank's policies or issues related to your account. We recommend contacting your bank to clarify the situation.
If the bank confirms that there are no problems with your payment method, please reach out to us at info@bridge-eyewear.com for further assistance.
VAT;
Prices listed on the Bridge Eyewear website include VAT. Please be aware that if you are ordering from outside the EU, you may be subject to import duties and taxes that will be collected upon the arrival of your shipment. The responsibility for these charges lies solely with the purchaser. Unfortunately, Bridge Eyewear cannot control the fees set by your local customs office. However, we are here to offer support should you need assistance with any customs-related inquiries.
For any general enquiries, please contact us at info@bridge-eyewear.com